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Anonymous's avatar
Anonymous
7 years ago
Solved

Unable to login

Yesterday I was able to play but in the evening I wanted to check my subscriptions on the homepage. I used my display name, password and security key but i was unable to login. After that I tried to login into the game but I couldn't, it said "login failed" or one of these data is incorrect. I used my correct name, password and security key this time also. This is my only account.

  • @IchabodCrane8

    On the security key app, try to resync it per the steps here under the section: "What can I do if my Security Key is not working properly?"

    If that doesn't work verify you have not changed your paaspass either on swtor.com or your Origin / EA account recently.  Theyay be linked and if so changing the password for one will change it for both.

2 Replies

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    7 years ago

    @IchabodCrane8

    On the security key app, try to resync it per the steps here under the section: "What can I do if my Security Key is not working properly?"

    If that doesn't work verify you have not changed your paaspass either on swtor.com or your Origin / EA account recently.  Theyay be linked and if so changing the password for one will change it for both.

  • Anonymous's avatar
    Anonymous
    7 years ago

    OK, thanks!

    My security key app looks different: There isn't "sync now" button in the settings.

    The solution was the second option. I was forced to change the password on Origin and with that password I can login.

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