Cannot submit new EA support ticket

Yep. It’s been around since they launched the site. I can’t get it to work on my iPhone or my mackbook. It works on my friends PC.

Same here i phone. When I get robbed on a crystal refresh its a loss can’t submit.

I came here a few months ago when I had this problem, instead my post was removed and I was told to submit a ticket at EA support... which didn’t work, which is why I posted here in the beginning. Run arounds are fun...

Same. Android.

Can you clarify the issue exactly so we can look into it? You are doing it from "in app" right? And at what step do you get preview (ie can you click "contact us" etc.?) A screenshot of where you're stuck would be helpful.

Have you tried from a PC? (Macbook person, please let me know what browser you're using)

I'll send all those details over, but in the meantime you SHOULD be able to report from a PC. If not, let us know.
-C

@CG_Carrie I was doing it from a PC (win10, Firefox) when I was getting this problem unfortunately. I eventually managed to submit a ticket but through the app (ipad) ironically... Actually I've just tried to do it again on PC and am still getting the same issue. Stuck on preview. I'll DM you a screenshot now.

Also on a semi-related note I am now crashing 100% of the time when trying to close in-game chat DM "rooms", yielding error code 9 on my iPad, latest iOS. Annoying as I am guild leader and use DMs quite a lot...

"CG_Carrie;c-1765798" wrote:
Can you clarify the issue exactly so we can look into it? You are doing it from "in app" right? And at what step do you get preview (ie can you click "contact us" etc.?) A screenshot of where you're stuck would be helpful.

Have you tried from a PC? (Macbook person, please let me know what browser you're using)

I'll send all those details over, but in the meantime you SHOULD be able to report from a PC. If not, let us know.
-C

It happens after you completely fill out all information. Then you click preview at bottom to review in final format but at the bottom instead of submit it says preview again and loops. I lost crystals a couple times refreshing from the pop up window(I never do this anymore).

"CG_Carrie;c-1765798" wrote:
Can you clarify the issue exactly so we can look into it? You are doing it from "in app" right? And at what step do you get preview (ie can you click "contact us" etc.?) A screenshot of where you're stuck would be helpful.

Have you tried from a PC? (Macbook person, please let me know what browser you're using)

I'll send all those details over, but in the meantime you SHOULD be able to report from a PC. If not, let us know.
-C

I’ve tried using both Chrome and Safari on both MacBook and iPhone.

I promise I’m not intending to sound rude, but it’s a little concerning that it seems as if you are unaware of this issue that has existed for what, 18 months or something? Your moderators are aware of it, as they are the ones who have recommended using a PC when people complain about not being able to post at ea answers when threads get locked here for being about bug reports. How has this not gotten forwarded up?

I managed to get around that issue by attaching a screenshot to my bug report, even when one wasn't needed. As well as adding line of text to the 'additional details'.
It seems that those are actually mandatory fields to fill, even when they're not always needed.
So try adding an attachment and additional details and see if the submit button appears.

Will sound silly but have you actually add the subject, too? (Click or tap to edit subject)
It's above the top line where all the fields are coming below it.
If you filled anything in all the fields, subject, dropdowns the Submit appears.