GAC Resolution [MEGA]

It’s clear they are restarting the season. As a decent percentage of our income comes from the season rewards (10-15%), I’m not considering any make good that does not include at minimum 80% of season rewards as acceptable. By the time they restart the season, likely Wednesday-Friday, we will be roughly that percentage through a season.
As for match and week rewards, at minimum credit for 1-1 for rounds 2/3, so 250/500 for week rewards. This all works out to 3250 crystals minimum to 4800 crystals maximum for kyber 1.

Now I’ve always been of the opinion that good customer service is to make your customer not have a reasonable argument that you didn’t make them whole. So not only should everyone in kyber 1 get the approximately 4800 crystals plus all other match/weekly/season rewards everyone below k1 should be bumped up one division for the season rewards.

"Drathuk916;c-2335051" wrote:
It’s clear they are restarting the season. As a decent percentage of our income comes from the season rewards (10-15%), I’m not considering any make good that does not include at minimum 80% of season rewards as acceptable. By the time they restart the season, likely Wednesday-Friday, we will be roughly that percentage through a season.
As for match and week rewards, at minimum credit for 1-1 for rounds 2/3, so 250/500 for week rewards. This all works out to 3250 crystals minimum to 4800 crystals maximum for kyber 1.

Now I’ve always been of the opinion that good customer service is to make your customer not have a reasonable argument that you didn’t make them whole. So not only should everyone in kyber 1 get the approximately 4800 crystals plus all other match/weekly/season rewards everyone below k1 should be bumped up one division for the season rewards.

Well said. However, this is CG - also known as Capital Gains - that you are talking about. They are all about making money and screwing their customers over along the way. How do I know? Just look at their past years' performance.

"GlitterOutlaw;c-2335058" wrote:
of course CG is incompetent , they hired Ultra.

https://images.squarespace-cdn.com/content/v1/57eae803bebafbd78903b140/1486420967008-JVQDEKKI1162K194SNTO/image-asset.gif?format=500w

"Wookieebush;c-2335080" wrote:

"Drathuk916;c-2335051" wrote:
I’m not considering any make good that does not include at minimum 80% of season rewards as acceptable.

I don’t disagree with you but so what? Where have you been? Are you new? CG has no customer support and they don’t care whatsoever for player satisfaction. They have demonstrated for literal years but players constantly take to the forums to type “I won’t stand for this!” Before going right back to paying for the newest character. Stop making meaningless threats. If you don’t think it’s acceptable then don’t play anymore. Every single person who doesn’t like the way CG treats the players needs to stop playing, because doing nothing but typing “this isn’t customer service” on a forum has zero effect.

Over react much? Lol. I enjoy the game still. I no longer spend though and haven’t since the announcement of conquest 7. I made no threat either. I was merely stating what I would deem acceptable. I’m under no illusion that cg has in the past or will in the future have good customer service. I’m guessing they’ll be below what I felt the minimum should be. However, I will always leave open the possibility that cg will do the right thing.

You guys are cracked if you think they are going to give 1st place rewards to everyone. Everyone was so thrilled with this change. How is that feeling now? You think this is the last time this happens? Lol.

"Drathuk916;c-2335051" wrote:
It’s clear they are restarting the season. As a decent percentage of our income comes from the season rewards (10-15%), I’m not considering any make good that does not include at minimum 80% of season rewards as acceptable. By the time they restart the season, likely Wednesday-Friday, we will be roughly that percentage through a season.
As for match and week rewards, at minimum credit for 1-1 for rounds 2/3, so 250/500 for week rewards. This all works out to 3250 crystals minimum to 4800 crystals maximum for kyber 1.

Now I’ve always been of the opinion that good customer service is to make your customer not have a reasonable argument that you didn’t make them whole. So not only should everyone in kyber 1 get the approximately 4800 crystals plus all other match/weekly/season rewards everyone below k1 should be bumped up one division for the season rewards.

An actually good point here: a lot of players would have received a promotion (and already qualified for it!) but CG pushed it off. Providing increased rewards would be very fair.

I don't think CG views players as customers rather than "users", but it'd be nice and isn't so extreme.

"Looooki;c-2334971" wrote:
Still so exciting to see NO RESPONSE from CG.
Guess no one is home.

They took down GAC due to the issues, posted the update, and it's also the weekend.

"dgree;c-2335123" wrote:

"Looooki;c-2334971" wrote:
Still so exciting to see NO RESPONSE from CG.
Guess no one is home.

They took down GAC due to the issues, posted the update, and it's also the weekend.

Yep, don’t bother them for the next 12 weekends folks…

"Ravens1113;c-2334640" wrote:
2 GAC rounds @900 crystals and a weekly event 1st prize of 750 crystals.

2550 crystals for everyone. A massive screw up deserves massive compensation and makes it easiest for CG to fix this.

Not to mention the gear and slicing mats as part of your end of week rewards. Sounded like the season is done too. So how to determine end of season compensation? They effed up, they need to pay out max to all players.