"Kyno;c-1476513" wrote:
"PeterGriffin;c-1476387" wrote:
"Huatimus;c-1476293" wrote:
You can use it to link from Android to Android too. But yes, you would ‘share’ accounts as others can still access via the old Google Play Account.
Oh man, that's a bummer. But how come German support told me they'd be able to do it straight away and the US CS denies? The questions I got asked were like completely different. He went into "Sure, no problem, give me your old ID and the ID you want to transfer it to" without hesitating - I didn't have the new ID at that point as I only have one device and will need to use BlueStacks or something to emulate Android and play the tutorial and get level 2 in order to get my Player ID. I will give it a try tomorrow morning (it is 3:37 am here) and let you guys know if that helped
before this new feature was implemented they would do it for you at the customer service but they were offering you the same service. Not a transfer but a merge. There is no way to transfer from one ID to another.
Holy crap. I am freaking out right now!!!!
After I contacted the customer support like literally 8 times, I was sent to the US CS today. I chatted with a very nice Advisor who came up with the following solution: Link the current Android with an iOS device and after that we "just delete the Google Play Account that is linked to this account" so I could then afterwards yet again link the iOS to the new Google Play account.
So I did exactly that and he then tried to delete the Google Play Account (requested a specialist to do that). He got the reply that it isn't possible for some reason which the specialist couldn't specify.
Next thing he tried again to conduct a transfer from the old Google Play Account to the new one. The system gave him an automated message THAT A TRANSFER BETWEEN 2 GPLAY ACCOUNTS CAN'T BE STARTED BECAUSE THE GPLAY ACCOUNT IS LINKED WITH AN IOS DEVICE.
Yet again he didn't give up and forwarded the case to the "highest instance" what seems to be your "head studio" and they told him that "I was told that once there is a request for a one time linked to a different device, our system will not be able to process the transfer."
He also explained that the specialists WOULD HAVE TRANSFERRED FROM THE OLD ACCOUNT TO THE NEW ONE IF I HADN'T LINKED WITH iOS - as this is now technically NOT possible anymore.
So long story short: the customers service messed up my chance to get my game data transferred onto a new GPlay Account and has no opportunity to fix it.
I have spent so much money on SGOH (not to mention the 5,000+ $ on FIFA18) and this is how I am treated by the customer support. I am getting punished for a mistake that the customer service made - I literally followed the Advisor step-by-step with his "solution".
What am I supposed to do now? I will absolutely go through any instance it takes right now. This is such a joke, I am fuming of rage right now. Knowing it was absolutely possible to transfer the content and having it denied for a mistake that customer support made. I need a fecking tea right now.
Is there a way to escalate this Kyno?
