Forum Discussion

hukoiz's avatar
hukoiz
6 years ago

How long does it take to recieve the hyperdrive bundle?

I ordered the hyperdrive at level 76. But atill haven’t gotten my stuff after 20 minutes. 
QuimSWGoH's avatar
QuimSWGoH
New Ace
6 years ago
@hukoiz Should be instant, so maybe the order was not done, check your balance in your bank to assure you purchased it correctly.
hukoiz's avatar
hukoiz
6 years ago

I was charged and recieved nothing for 18 hours now. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @hukoiz, 

    Could you try to restore the purchase in-game?

    1. Tap on the cog icon (Settings) on the Cantina screen.
    2. Tap on Restore Purchases. This will make the game check for and resync any recent purchases.
    3. You’ll get a notification through in-game mail if your purchase is successfully restored.

    - EA_Lanna

    • hukoiz's avatar
      hukoiz
      6 years ago

      I did that more than 10 times yesterday and today and I gotten nothing in return. 

      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Hi @hukoiz, 

        Thanks for giving that option a go. Since restoring the purchases didn't help the content come through, please send in a help ticket from your SWGOH account to our support team and attach proof of purchase (POP). The support team can verify the purchase with valid POP and look into the missing content from there.

        - EA_Lanna

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