3 years ago
Problem with pruchased shop items and ingame support
Hi,
my apologies if this is in the wrong section. Please transfer it to the right place.
The story so far:
I bought two packs of dark currency. While opening the second pack I got the message that I only got 28 instead of the described 100 dark currency units. This is in my eye either a bug that you get no warning that you will exceed you limits by opening this item or that it is still possible to open it or that is not possible exceed the limit like it is possible to exceed the limit with e.g. energy.
So I contacted ingame support to get help with this issue. After providing the purchasing details twice and talking with several different people I was left with no help at all. Instead they sent me over here with no clue at all where to put my claim? Even when I clearly ask where to adress my claim to I get no answer on that.
This is very disappointing and I hope this is not the standard you guys want to set for supporting paying customers.
Looking forward to a solution on that matter.
my apologies if this is in the wrong section. Please transfer it to the right place.
The story so far:
I bought two packs of dark currency. While opening the second pack I got the message that I only got 28 instead of the described 100 dark currency units. This is in my eye either a bug that you get no warning that you will exceed you limits by opening this item or that it is still possible to open it or that is not possible exceed the limit like it is possible to exceed the limit with e.g. energy.
So I contacted ingame support to get help with this issue. After providing the purchasing details twice and talking with several different people I was left with no help at all. Instead they sent me over here with no clue at all where to put my claim? Even when I clearly ask where to adress my claim to I get no answer on that.
This is very disappointing and I hope this is not the standard you guys want to set for supporting paying customers.
Looking forward to a solution on that matter.