Revan Shard Reset victims

"Antti;c-1765136" wrote:
They do seem to have time to delete threads about it. Also they've started to close tickets on EA support site with a generic 'we're sorry we couldn't assist you today' messages.

Forum moderators are different people than the QA Support who can correct problems like this.

If I had to guess, I'd say that the Devs were working on a script that would determine who has beaten the last tier of the Revan event, yet has fewer than 330 shards. Then it could add the missing number of shards to that player, and be done.

The time to develop and execute a script like that in the live game environment is probably less than the sum total of time it would take to manually go in and add shards to every impacted player. So...how about we let the Devs work efficiently and come up with a solution that will work for ALL impacted players, rather than demanding that they immediately do something that will overall take more time and resources (that they could then apply to something else).

"Antti;c-1765136" wrote:
They do seem to have time to delete threads about it. Also they've started to close tickets on EA support site with a generic 'we're sorry we couldn't assist you today' messages.

The megathread for ally codes at Answers HQ is very much still open. And individual threads might be getting merged with it to make sure people get their missing shards.

Look at the bright side,you will receive your 200 crystal apology when you finally get those shards

https://answers.ea.com/t5/Bug-Reports/Missing-Jedi-Knight-Revan-shards/td-p/7402361
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There is an official response. This is a bug and the response is at Answers HQ.