Star wars galaxy of heroes: gear drop rate

There is a plethora of items where the drop rate is like 1 in 120 stamina, two if you're lucky. There have been times where it has been 0 for an entire stamina. It just seems really greedy of EA to not drop items where it says they should be. I understand drop rates of 1 in 5, but 1 in 20, or 0 in 20. This issue only compounds the issues where EA has a strangle-hold on their customer. When I first started playing, I loved the developers, it was a great game, I had fun... but the more I played, the more evil they became. There is a huge dark side to this game that I'm now beginning to understand. I trusted you! I had faith in you! I gave you over $1,000 because I loved your programming ability. But your "Disney Dark Side" became too much. My expenditures are now nothing, minimal at best. You had someone willing to continue to give you money and you spit in my face. Here are a few things, but by no means is it an exhaustive list:

1. Making the upgrades to gear now requiring a guild that plays level V or above (e.g. you can't up your own player's gear without Raid V or above... an intentional move to make it harder and take longer so EA doesn't have to present any additional levels or add new things to the game, just take the same game, make it harder and still make money).

2. Nerfing all characters with the previous update (taking the $1000 I've given you and washing it down the drain, with a "We needed to do it to save the game" response, when in reality, it needed to be done to get more money from the same characters that now had less power.

3. Endless non-drops of material/shards which is infuriating at times. Again, I understand 1 in 5, but if you present a picture of an item that drops, not dropping it is NOT an option. It's just sadistic.

4. Making Darth Vader almost impossible and rewarding his shards overwhelmingly by buying things instead of earning levels

5. Giving up almost NO coins to upgrade characters (you charge $1,000,000 to upgrade a character, and give me 240 in completing a level? Do you realize I would need to do that level 4,166 times, or spend 33,000 stamina to achieve it... you give around 150 per buy... needing 220 buys just to get there. It is like going to the only store in the city and finding out they are selling bread for $1,000 a loaf. Not $10 which would be insane, not $100 which would be ludicrous, but $1,0000!! Not because it is reasonable, but because they have you over a barrel and can do whatever they want to you.

6. If you buy two character shards from the shard shop, it costs you 300. When you "sell" it back at the shard shop, you give 30. 10 to 1? Seriously? The game has such potential... to be at constant odds with your customers seems completely insane! Why would try to steal 90% of your customers faith...just because you can? It is completely a Disney move. Charge the parents $8 for drink on a hot day... not because that is what it costs, but because you have a captive audience and you CAN take advantage of them, so you do. This is so wrong on so many levels.

So with many of the areas of the game just continuing to prove the developers complete and total disdain for their customers, sadistically FORCING them into unfair situations (some listed above), it's extremely hard to believe anything that comes out of their mouths. Greed and sadism it seems are the two highest regarded qualities at EA.

A HUGE Star Wars fan, a huge fan of the game, and a former fan of the developers. Word of advice... if you're going to fleece your customers, you shouldn't be so transparent. :-(

Very, very saddened and frustrated... I had such HIGH hopes.