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OK, I read all the warnings and suggestions eg. restart the game and clean the memory/cache before do important matches. But come on! Why can't your game code distinguish the crash/freezing from force quitting? It is fair that the force quitting counts as a loss, but it's not fair counting the same when the game crashes! Why counts it as a loss, and why can’t that team be reused when the game crashes through no fault of my own? Why can't you fix this for years?","body@stringLength":"504","rawBody":"It happens all the time in TW and GAC. OK, I read all the warnings and suggestions eg. restart the game and clean the memory/cache before do important matches. But come on! Why can't your game code distinguish the crash/freezing from force quitting? It is fair that the force quitting counts as a loss, but it's not fair counting the same when the game crashes! Why counts it as a loss, and why can’t that team be reused when the game crashes through no fault of my own? Why can't you fix this for years? 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OK, I read all the warnings and suggestions eg. restart the game and clean the memory/cache before do important matches. But come on! Why can't your game code 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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1742916204000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1742916204000","value":{"title":"Query 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Stop counting as a loss when your game crashes!","moderationData":{"__ref":"ModerationData:moderation_data:3621130"},"body":"

\"Olderaan;d-232129\" wrote:
It happens all the time in TW and GAC. OK, I read all the warnings and suggestions eg. restart the game and clean the memory/cache before do important matches. But come on! Why can't your game code distinguish the crash/freezing from force quitting? It is fair that the force quitting counts as a loss, but it's not fair counting the same when the game crashes! Why counts it as a loss, and why can’t that team be reused when the game crashes through no fault of my own? Why can't you fix this for years?

Improving servers will cost money, and spending money is not the CG way","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-06-25T16:56:44.000-07:00","lastPublishTime":"2020-06-25T16:56:44.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-galaxy-of-heroes-en/category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:swgoh-general-discussion-en/message:3621109/message:3621130","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"645","rawBody":"

\"Olderaan;d-232129\" wrote:
It happens all the time in TW and GAC. OK, I read all the warnings and suggestions eg. restart the game and clean the memory/cache before do important matches. But come on! Why can't your game code distinguish the crash/freezing from force quitting? It is fair that the force quitting counts as a loss, but it's not fair counting the same when the game crashes! Why counts it as a loss, and why can’t that team be reused when the game crashes through no fault of my own? Why can't you fix this for years?

Improving servers will cost money, and spending money is not the CG way","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3621130_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:3621131":{"__typename":"ModerationData","id":"moderation_data:3621131","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3621131":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:40050"},"id":"message:3621131","revisionNum":1,"uid":3621131,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-general-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:3621109"},"conversation":{"__ref":"Conversation:conversation:3621109"},"subject":"Re: Stop counting as a loss when your game crashes!","moderationData":{"__ref":"ModerationData:moderation_data:3621131"},"body":"

\"Kyno;c-2134778\" wrote:
\"Olderaan;c-2134757\" wrote:
All right, then do something against frequently occurring freezing.

You should report frequent occurrences of anything happening. <> collects the relevant information that can help them isolate issue like that.

Unfortunately not everyone experiences what you are experiencing. Similar to the above post, I personally have only had 1 instance of the button disappearing as the only instability I have ever seen in the game.

Not a fan of this Kyno, i did this and MANY others have as well and the response I got was rather lazy and seemingly an auto response with no follow up:

Perhaps you can respond on their behalf?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"209","kudosSumWeight":0,"postTime":"2020-06-25T20:14:26.000-07:00","lastPublishTime":"2020-06-25T20:14:26.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-galaxy-of-heroes-en/category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:swgoh-general-discussion-en/message:3621109/message:3621131","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1288","rawBody":"

\"Kyno;c-2134778\" wrote:
\"Olderaan;c-2134757\" wrote:
All right, then do something against frequently occurring freezing.

You should report frequent occurrences of anything happening. <> collects the relevant information that can help them isolate issue like that.

Unfortunately not everyone experiences what you are experiencing. Similar to the above post, I personally have only had 1 instance of the button disappearing as the only instability I have ever seen in the game.

Not a fan of this Kyno, i did this and MANY others have as well and the response I got was rather lazy and seemingly an auto response with no follow up:

Perhaps you can respond on their behalf? ","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0zNjIxMTMxLTEzMDQ3M2lCMTIyMzY0REFDOEZDMjUw?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3621131_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:72544":{"__typename":"User","id":"user:72544","uid":72544,"login":"Waquira","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-03-20T15:52:43.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:72544"},"ModerationData:moderation_data:3621132":{"__typename":"ModerationData","id":"moderation_data:3621132","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3621132":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:72544"},"id":"message:3621132","revisionNum":1,"uid":3621132,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-general-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:3621109"},"conversation":{"__ref":"Conversation:conversation:3621109"},"subject":"Re: Stop counting as a loss when your game crashes!","moderationData":{"__ref":"ModerationData:moderation_data:3621132"},"body":"

\"Bulldog1205;c-2135226\" wrote:
\"Waqui;c-2135201\" wrote:
\"Darthpippa;c-2135084\" wrote:
\"Waqui;c-2135031\" wrote:
\"Mephisto_style;c-2134783\" wrote:
The #1 form of cheating in the game is purposeful airplane mode to remove TM loading in TW and GAC.

It isn't that harmful but it is wrong, and usually actively encouraged. A TM-loaded NS team usually will not = win in a TW. Just an extra battle.

Better analysis of crashes, client's platforms, and where they occur should be done.

Using airplane mode this way simply replicates the \"Forfeit\" feature - and you regard it as cheating? For real?

This is the point, it doesnt just replicate it, or people would just use forfeit, you would only use airplane mode if you had been defeated/took a risk for possible win. Forfeit is a required turn/move/command and is therefore strategic!

That being said... not sure I would go so far as to say cheating... more manipulation... or maybe even training wheels !

OK, it replicates the results of using the \"Forfeit\" feature:

The battle counts, your team is marked as defeated and the team you fought is reset to the state it had at the beginning of the battle.

Except it allows you to use it when it isn’t your turn, or after you’ve already lost. So it provides additional benefit.

But you agree the result is the same, right?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-06-25T21:52:57.000-07:00","lastPublishTime":"2020-06-25T21:52:57.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-galaxy-of-heroes-en/category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:swgoh-general-discussion-en/message:3621109/message:3621132","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1590","rawBody":"

\"Bulldog1205;c-2135226\" wrote:
\"Waqui;c-2135201\" wrote:
\"Darthpippa;c-2135084\" wrote:
\"Waqui;c-2135031\" wrote:
\"Mephisto_style;c-2134783\" wrote:
The #1 form of cheating in the game is purposeful airplane mode to remove TM loading in TW and GAC.

It isn't that harmful but it is wrong, and usually actively encouraged. A TM-loaded NS team usually will not = win in a TW. Just an extra battle.

Better analysis of crashes, client's platforms, and where they occur should be done.

Using airplane mode this way simply replicates the \"Forfeit\" feature - and you regard it as cheating? For real?

This is the point, it doesnt just replicate it, or people would just use forfeit, you would only use airplane mode if you had been defeated/took a risk for possible win. Forfeit is a required turn/move/command and is therefore strategic!

That being said... not sure I would go so far as to say cheating... more manipulation... or maybe even training wheels !

OK, it replicates the results of using the \"Forfeit\" feature:

The battle counts, your team is marked as defeated and the team you fought is reset to the state it had at the beginning of the battle.

Except it allows you to use it when it isn’t your turn, or after you’ve already lost. So it provides additional benefit.

But you agree the result is the same, right?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3621132_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:3621133":{"__typename":"ModerationData","id":"moderation_data:3621133","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3621133":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:214994"},"id":"message:3621133","revisionNum":1,"uid":3621133,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-general-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:3621109"},"conversation":{"__ref":"Conversation:conversation:3621109"},"subject":"Re: Stop counting as a loss when your game crashes!","moderationData":{"__ref":"ModerationData:moderation_data:3621133"},"body":"It seems the community use the airplane mode or forced quitting as strategy more often than I have imagined so far. B)","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"119","kudosSumWeight":0,"postTime":"2020-06-26T00:34:26.000-07:00","lastPublishTime":"2020-06-26T00:34:26.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-galaxy-of-heroes-en/category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:swgoh-general-discussion-en/message:3621109/message:3621133","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"119","rawBody":"It seems the community use the airplane mode or forced quitting as strategy more often than I have imagined so far. B) ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3621133_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:19103":{"__typename":"User","id":"user:19103","uid":19103,"login":"Nikoms565","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-27T08:57:33.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:19103"},"ModerationData:moderation_data:3621134":{"__typename":"ModerationData","id":"moderation_data:3621134","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3621134":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:19103"},"id":"message:3621134","revisionNum":1,"uid":3621134,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-general-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:3621109"},"conversation":{"__ref":"Conversation:conversation:3621109"},"subject":"Re: Stop counting as a loss when your game crashes!","moderationData":{"__ref":"ModerationData:moderation_data:3621134"},"body":"

\"Adamklark;c-2134742\" wrote:
don't normal games have some error code (after crash) or something which you can send to developer? swgoh doesn't have such system?

The \"freeze\" is the big issue for many - abs since the recent update there have been many more of those than usual going by the admitadly anecdotal evidence in our guild and shard chats. By virtue of the fact that the game requires a hard reset, my guess is that there would be no way for it to produce an error code. 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