After all my complaining about no real response to this issue, I was very happy to read Meathead's post and the survey (which I will complete with as much detail as I can). All I really wanted was to know that this was being taken seriously as a priority, which appears is the case. Thank you, and hopefully the information we provide can help get this fixed quickly.

I'll say thank you once the fix is there. But for now, it's too late and it should have been fixed a month ago. A response 2 months later is embarrassing.

The communication is nice. About time. The survey doesn't really accomplish anything the weeks worth of bug reports and posts have already been communicating. Unless this is CG's way of keeping a rough estimate of how many people will need to be compensated for this game breaking bug, I don't see how this survey help solve anything.What new information are they hoping to get from this?

I'll be thankful when they actual fix the problem

"AlexanderG;c-2387967" wrote:"CrispyFett;c-2387963" wrote:"TVF;c-2387936" wrote:"CrispyFett;c-2387923" wrote:Wonder if we can take survey more than once. Only one way to find outNope, can only take it onceI guess that's why we have been asked ro provide player name and ally code. I guess. My reason to fill out another is that the freezing instances have now changed for me. Not sure if they did something to try and fix the frozen wheel crash. Now i get freezes, but no frozen wheel

Survey- Thank You! | EA Forums

Gifford_Alex
3 years ago
I've completed it. Hope others do too.
mh5150
3 years ago
"CrispyFett;d-259533" wrote:
After all my complaining about no real response to this issue, I was very happy to read Meathead's post and the survey (which I will complete with as much detail as I can). All I really wanted was to know that this was being taken seriously as a priority, which appears is the case. Thank you, and hopefully the information we provide can help get this fixed quickly.

Where is this survey please?
n39m758q6qu7
3 years ago
"Mh5150;c-2387795" wrote:
"CommonVillain;c-2387794" wrote:
"CCyrilS;c-2387781" wrote:
"CommonVillain;c-2387776" wrote:
I'll say thank you once the fix is there. But for now, it's too late and it should have been fixed a month ago. A response 2 months later is embaressing

So is bad spelling.

Fixed. Thanks Karen.

Not a Karen but a Richard ...

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/259522/survey-on-increased-freezing-since-last-title-update#latest

Here is the actual survey. I don't know what the other link was.
Crispy508
Seasoned Adventurer
3 years ago
Wonder if we can take survey more than once. Now game is freezing for me without the loading circle being present, which didnt happen before. Wonder if they tried a fix focused on that? And now freezing without it...
tvsfrink
3 years ago
"CrispyFett;c-2387923" wrote:
Wonder if we can take survey more than once.

Only one way to find out
Crispy508
Seasoned Adventurer
3 years ago
"TVF;c-2387936" wrote:
"CrispyFett;c-2387923" wrote:
Wonder if we can take survey more than once.

Only one way to find out

Nope, can only take it once
Gifford_Alex
3 years ago
"CrispyFett;c-2387963" wrote:
"TVF;c-2387936" wrote:
"CrispyFett;c-2387923" wrote:
Wonder if we can take survey more than once.

Only one way to find out

Nope, can only take it once

I guess that's why we have been asked ro provide player name and ally code.
Gifford_Alex
3 years ago
"CrispyFett;c-2387971" wrote:
"AlexanderG;c-2387967" wrote:
"CrispyFett;c-2387963" wrote:
"TVF;c-2387936" wrote:
"CrispyFett;c-2387923" wrote:
Wonder if we can take survey more than once.

Only one way to find out

Nope, can only take it once

I guess that's why we have been asked ro provide player name and ally code.

I guess. My reason to fill out another is that the freezing instances have now changed for me. Not sure if they did something to try and fix the frozen wheel crash. Now i get freezes, but no frozen wheel

I had one one frozen wheel yesterday but so far so good today.

No confort for those impacted more I know. It's a very odd bug.
winterwolves
Rising Scout
3 years ago
"CrispyFett;d-259533" wrote:
After all my complaining about no real response to this issue, I was very happy to read Meathead's post and the survey (which I will complete with as much detail as I can). All I really wanted was to know that this was being taken seriously as a priority, which appears is the case. Thank you, and hopefully the information we provide can help get this fixed quickly.

First required answer is to find a 20 digit random code to enter in, as well as ally code. Way to make it too hard to bother.
CCyrilS
3 years ago
"Winterwolves;c-2388031" wrote:
And you can only fill it out once? I was going to fill it in for each occurence.
Just had it when simming a normal energy node.
Can get it when going into a store.
Launching any kind of battle.
Moving into the ships room.

But the survey only allows for a single type of crash. What is the point?

I'm sure they'll have plenty of data points to work with. If they need more, they can ask for it.