Update problem

Same here. Posted on their answers board but only got the 'clear Google play cache' answer, which I already had done, and was then told to 'wait 24 hours'

I've problem with the new update, too. The game starts normally, but cannot load in, cannot download the new content, collaps and drop aut. I use Iphone SE.

Same Herr. I tryed allready to clear the cache and resize the resolution. With no sussess. I use a LeEco Pro 3.

same thing here,

i tried uninstalling and reinstalling, tried router resets (as suggested in AnswersHQ), ended up borrowing another iPhone just to claim rewards and to see if it woking there. (and it is..)

so here’s my summary:

using iPhone 6s , iOS 11.1.2 , declared Compatible in swgoh appstore:

Disney • LucasfilmLtd (on black bacgroud)
then, SplashArt (blue/red backdrops) 5mb downloads.
then, 19mb downloads, screen changes into bluebackground “Loading...”
but soon after the 19mb downloads, music starts playing then gargles the sound a bit then game crashes and boots out to Home.

using iPhone 6s Plus, iOS 11.1.2 : installed, (logged in my gamecenter assets), started App; worked perfectly fine.

soooo, as Kenan’s snL character used to say :

“Heh heh heh heh heeeeeyyyyy!!!! Ooooouuuuiiieeeee (tewnenewnt!) What’s up wit that?! whattup wit that!?”

"Reed598970;d-144945" wrote:
I tried to get the new update and it says my phone is not compatible any more. Anybody else having this problem? Is EA going to make it more compatible? I've got a Galaxy S7

I uninstalled many of my previous games to make space. Everything looks smaller than that of previous version. I feel it's not the solution. Smaller size irritates thought I wish to be habituated soon.

found a solution for iPhone 6 users who might have the crashing lroblem at the beginning :

in iPhone, go to Settings, General , head downwards and hit Reset , then Network Reset.

so basically, a Network Reset from the iPhonei the job, i reinstalled swgoh and i can log back in again.

cheers!!

Any news on the Samsung s7? I have deleted the app as told but I still can't upload the new one! I've spent alot...alot!! Of money on this app and I'll be pretty pissed if I can't get back on!!!

This is taking the p*#$ a bit now...Have I to assume that we're also missing out on all these rewards people are talking about?

I'm not very happy... plugged so much time and effort into this game just to be fobbed off and told to reinstall a game that "IS NOT COMPATIBLE WITH YOUR DEVICE!"

Hurry up please ea... not good enough!

Check this thread for help with a developer response on the issue.
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/144979/s7-issues#latest

Clearing all data for Google play app and restarting my phone worked. Hopefully you guys get it working