Forum Discussion

ohnokenny's avatar
ohnokenny
6 years ago

Account hacked (maybe by emulator)

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Pixel 4 XL, but really all platforms OS Version Android 10 Ally Code: (Find it...
bug
EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
5 years ago

Hi @ohnokenny and sorry to hear that.

We locked your account as requested for the time being. Since you already contacted our support we escalated your case to the right person to handle it.

One question: Did you ever link your account to an iOS Game Center account?

  • ohnokenny's avatar
    ohnokenny
    5 years ago
    @EA_HighCommand I'm not sure, I have ran it on an Apple tablet, but I've loaded my game through Facebook. Is there a way to check?
    • EA_HighCommand's avatar
      EA_HighCommand
      Icon for EA QV Team rankEA QV Team
      5 years ago

      No worries @ohnokenny that is fine.

      Our support told me that they've asked you for some information required. If you can provide those asap, that'd be great!

      • ohnokenny's avatar
        ohnokenny
        5 years ago
        @EA_HighCommand Hello, I direct messaged you the information. Did you get it?

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