Account hacked (maybe by emulator)
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Pixel 4 XL, but really all platforms OS Version Android 10 Ally Code: (Find it...
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EA_HighCommand
EA QV Team
EA QV TeamNo worries @ohnokenny that is fine.
Our support told me that they've asked you for some information required. If you can provide those asap, that'd be great!
@EA_HighCommand Hello, I direct messaged you the information. Did you get it?
- EA_HighCommand
Hi @ohnokenny, I did get your message, but all email addresses are being removed automatically for security reasons, so that isn't helpful. Sorry if I wasn't clear enough, what I meant is for you to provide the information requested by and to our support on the case you've opened with them. The case is being handled by them, not by us.
- @EA_HighCommand Hello,
Here are the case numbers:
62971952
62997335
62963533
Typically, the calls were about securing my account, they told me my account was secured and then to contact Google Play. Google Play tells me to talk to EA.
In the first call, they helped me reset my award times because of the time difference between where I am and where the other person was accessing my account.