Can’t login outside of WiFi

Hi there. Thanks for the update. I'm glad to hear you got this figured out. It's obviously not something I thought of. Some games have a difficult time using IPv6. I'll keep this in mind going forward should this come up again. If anything else comes up, please let us know. Good luck and have fun!

Okay, here’s my resolution, shared by a friend of mine.  The reasoning is ISP related as suggested above, however, my ISP did not respond to me and doesnt have a call centre.

My friend’s ISP however helped them out and I just used their solution.

The issue is the ISP routing through IPv6 that does something that blocks connections with some applications.  The solution was to force your mobile device to only support IPv4.  Once I made that change (which was a process) and rebooted my mobile device, it started working.

Curious observation though, all my other apps and mobile games worked and connected with no issues, only SWGOH had this issue.

Thank you for being patient with me and offering continued support.

My home wireless connection works.  All wifi connections work.  VPN works.

It does not work when I am on mobile data.

Thanks for trying. Is it just your home wireless connection that doesn't work or is it every wireless connection?

I’ve updated to the latest iOS.  Then uninstalled Heroes, rebooted, reinstalled Heroes.  Still no luck for me.

Great! Very glad to hear it. wai_jai​ Please try the latest iOS update and let me know if that helps or not. 

A new update came out for IOS on IPad that’s seems to have solved it, maybe the problem was that 

I'm out of ideas unfortunately. Please contact your ISP for assistance with this. Thanks!

No, my phone is not on airplane mode.  I have deleted and reinstalled the application already.  There is no cache to clear.

Is your device in Airplane Mode by chance? Assuming it's not, try clearing your device's cache. You may also need to delete/reinstall SWGOH.