Community ManagerHi @frogey6,
Thanks for that context. Yes, I reckon that's causing the error. Both shouldn't be linked to the one EA account, somethings not right there. We're going to need our support team to check this out as it's account specific. It sounds like you're able to load into both accounts still, which is good. Please grab the Player ID/Ally Code's for both in case the support team needs them and reach out to them in-game from one of the accounts using these steps:
- EA_Lanna
Sorry. I may have worded my last message badly. I meant that the problem with the EA accounts are to do with my emails rather than my SWGOH accounts. Neither EA accounts are linked to my in game accounts. So both the emails and passwords for my EA accounts send me to the main EA account when I log in and I’m unable to access the 2nd EA accounts. Which may still be causing the issue in game. Is this something I should still go to in game support with or is it a wider EA account problem? Thanks for the help.
Community ManagerI would, yes @frogey6. If both emails and passwords open up the same EA account, that needs looking into!
I’ve made a little bit of progress. Is there any way you could put me in contact with a real person at EA to receive some help with my accounts as none of the help pages that are there are relevant to my issue. I have managed to log into both accounts now however they keep bugging out and switching between each other and it’s kind of freaking me out as they shouldn’t be linked in any way other than sharing the name and age. So being able to contact a real person to figure out what has gone wrong would be very helpful. Thanks for all your help so far.
Also I made a ticket in game and they pretty much just closed it and said we don’t know what your problem is or how to fix it. And it didn’t seem like they tried to do anything to find a solution either.
Hi. Im following up on this after ive done some more digging and also created another ingame ticket to sort it out. still no progress whatsoever on what the issue is or what is causing it. and ive see a few others on the forums with the same error, so its clearly not just me. can we please have another look into this and try to resolve it
