Forum Discussion

EStilo's avatar
3 years ago
Solved

Defenses not set for GAC

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 12
OS Version Newest
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Defenses not set for GAC
Steps: How can we find the bug ourselves?
Connection Type
Please select your region Europe
Country Germany

I entered my GAC round to find my defenses had NOT been set. Now I remember very clearly not making any changes, and I checked a few hours before the set up phase ended that everything was in order (screenshots will follow). I was just letting the defense roll over.
Now, since this was the championship round, I have missed out on a potential 1650 crystals from the battle win and from the week-round win. Is there any way to get this compensated or..?

Thank you in advance

  • Hi @EStilo 

    Thank you for your report. This has been flagged to the team for further investigation.

5 Replies

  • Hi @EStilo 

    Thank you for your report. This has been flagged to the team for further investigation.

  • EStilo's avatar
    EStilo
    3 years ago

    Hey there,

    any news? been 2 weeks and I still haven't gotten any compensation... don't understand why this is taking so long especially when I am not the only one

  • EStilo's avatar
    EStilo
    3 years ago

    Still waiting.. don't really get why it is taking so long. It is clear that the teams didn't set. It is also seen that this issue wasn't just me, but a lot of others had it, even guild mates. Is there is a compensation process or it just going to be flagged and left alone in the hope that the people forget about it?

  • EStilo's avatar
    EStilo
    3 years ago
    @EA_Gunner is this still open or will I just never get the lost rewards back? Would realllllly appriciate a response
  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    No updates so far, issue is still under investigation. 

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