Double Billed No restores in mailbox

here is iTunes bill

Hi @hyme01, 

Could you try to restore the purchase in-game?

1. Tap on the cog icon (Settings) on the Cantina screen.
2. Tap on Restore Purchases. This will make the game check for and resync any recent purchases.
3. You’ll get a notification through in-game mail if your purchase is successfully restored.

If the purchases aren't showing after trying this, please send in a Help ticket from your SWGOH account. Keep in mind that we're experiencing longer wait queues then average at the moment but an adviser will be in touch via email asap once the ticket works it's way up the queue. 

Thanks, 

EA_Lanna

So please provide me with a phone number. because it is not allowing me to contact anyone.

when I talked to your support this was response from your operator when I could get through

and response from iTunes was that purchases were ineligible for refund

here was iTunes receipts

so please tell me how I should proceed because only option I see left is to claim fraud with my bank. Please look at receipts and see who purchased them and this pack could not be purchased based on your design by same account. so if iTunes receipt is not associated with my account whos account is it tied too

Hi @hyme01, 

The EA support advisor is correct, we cannot offer refunds for iTunes purchases so there's nothing I can suggest to help on that front. However, missing your SWGOH content is something we can offer support for at EA. If you'd like to connect with the support agent again, they'll look into that for you. 

I know this is not what you were hoping to hear but for a refund, it's iTunes you've paid and therefore them you would need to follow-up with to check if you're entitled to a refund with them. They would need to then examine the purchases and verify if you meet their criteria for a refund. As you've already reached out and they've confirmed you don't meet that criteria, it doesn't sound like your eligible for one within their refund policy. 

- EA_Lanna

So by playing this game I was charged extra money for something I didn't get for a pack that is not purchasable twice and both parties involved with transaction say too bad. iTunes says I cant have it refunded you say you have no receipt

so my only option is contact bank and states attornet for fraud and theft I never authorized the purchase and iTunes says that money goes to you since the receipt is for your game

everyone is putting blame on everyone else but im the only person who was stolen from

So you are telling people not to spend money on your game because if we do we are going to have our money stolen and all you will do is point fingers

This is going on every one of my websites how I was stolen from and everyone denies its their problem,. Yet money was taken from bank account

I need contact for your legal department. I plan on filing today since you refuse to help

I have they say its ineligible and asif said he could not gredit my account since no receipt shows so iTunes says its nonrefundable because it was in game purchase you say you have no receipt so too bad. So my money was stolen. No one wants to help me get my items or my money so I will sort in court then. I will be naming both iTunes and EA so this is your last chance to resolve this issue.I tried for game credit with your company you refuse. iTunes says you get money because purchase was made from you. Im done trying to figure it out. I will let courts figure it out unless you can find another solution

and you cannot grant credit so I need your legal department contact info so courts can sort this if you cant find a solution

Hi @hyme01,

I understand this is a frustrating experince for you but please take care to post within the forum rules. Legal threats or discussions break them.

Hume01, I'm merely sharing information with you so you can make informed decisions and reach out to the correct support team for assistance which are: 

• iTunes regarding your eligibility for a refund OR
• EA, if you'd like to keep the purchase and receive the missing content.

I can only apologize on behalf of the iTunes support representative. For all Apple iOS refunds, players need to contact iTunes Support. We've outlined this in our refund policy. You're welcome to link my post to the iTunes representative when you next reach out to them if you'd like.

An EA agent can look into missing content once you provide sufficient proof of purchase as we won't be able to see or reverse the purchase you made with iTunes. Get in touch with our agents for help and guidance on gathering proof of purchase on that front.

It's important to be aware that requesting a refund/charging back after receiving/consuming the content would result in an account ban. I share this so you can decide whether or not you'd like to pursue the refund route with iTunes and failing that link in with EA on the missing content front after as you'd like a refund first and foremost. 

Aside from this there is nothing further I can add here. That is what support options are available to you depending on what type of issue you are looking for support with. 

- EA_Lanna 

yes both were billed to my bank account. Cash was taken and iTunes says I received the stuff since in game purchase it is not eligible for refund. EA says my account shows only one purchase for this item. In game you are only allowed to purchase once. No one is telling me which one is on my account. No one is telling me where other purchase went to. And it is hard for me to believe that EA can not look up where the money is from so look up the receipts and give me info which is linked to my account where is the other one linked too. 

Now with that said everyone is asking me for info I have given all I had I showed bank account statement with both charges coming out. I showed my receipts on iTunes and gave all info I have with them. all I know for sure is money is gone not credit cash from bank account. iTunes gives no info except their force fed line not refundalble for in game purchases. no one listens to me and no one wants to give the info they have. I am going to ask one last time then. Money was taken from my account under your name and everyone is refusing to give me the information I ask for. Tell me which one is tied to my account. tell me where the other receipt went to. This is info your company has. I can get it easy with cooperation or I can get in discovery after. You refuse to give legal contact info. You refuse to assist a customer who was stolen from in your name. Shall I keep going or can you give me legal info or a resolution you can help with. I have shown legal standing to bring all parties to court. I am asking for you to help and cooperate to avoid this. The rest is on you. Do not tell me contact iTunes. I have im done jumping through hoops. Answers or court.

if you can not assist then contact info for legal

This is resolved when I have legal department info or I have info regarding these purchases on your end

Questions I need answered:

1. Which is associated with my account?

2. Whos account is other receipt tied too?

3. What is contact info for legal department if iTunes says you have money and they refuse refund?

If you would prefer not to post on forums you can email with account on here it is sames as iTunes email

(Posts merged by CM. Please read the forum rules. Use the edit function to add more information instead of making multiple posts in a row).