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ghostlyc123's avatar
ghostlyc123
Rising Novice
4 months ago

EA ACCOUNT LINKING HACKED

My ea account got hacked a while back. I managed to recover the account, however, what I assume happened is the account linking got switched to the hackers “new” account. That hackers account has since been banned. But I can not access the official pc client, nor does trying to use the unlink feature work.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there. We have an article on unlinking accounts here. If that doesn't help, scroll to the bottom of that page and click on the "Contact us" button to open a case with an advisor. Thanks!

  • ghostlyc123's avatar
    ghostlyc123
    Rising Novice
    4 months ago

    I had to go to the live chat and rhey required the ea account which i cant provide

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    If you don't know which account needs unlinking, they won't be able to help. You should be able to see the accounts linked to your EA account here.

  • ysdmi1iow15y's avatar
    ysdmi1iow15y
    New Novice
    4 months ago

    The problem is, my mobile account is linked to a hackers ea account. I believe the hackers ea account got banned for fraud but I cant access the pc client nor can I unlink my account

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    There is an article here with information on hacked accounts. Also, there's a "Contact us" button at the bottom of the page that you can use to open a case with an advisor to get some help with this.

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