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6906346's avatar
6906346
New Novice
2 years ago

EA support refuses to help; unable to swap accounts / devices

I've been trying to get my son's account transferred from his iPad to his android phone literally for months now, but for some stupid reason EA support refuses to swap the accounts on the back end.  ...
technical issues
barbarossa5's avatar
barbarossa5
Seasoned Ace
2 years ago
@6906346 actually you can transfer from iOS to Android via Facebook.

Unfortunally this option is missing on minors accounts.

So my advice is to get to the ingame chat and let you give the case number. So EA will review the case
  • 6906346's avatar
    6906346
    New Novice
    2 years ago

    I've done this multiple times and no one on your end is competent enough to help.  I've got the in-game chat up right now and keep getting stupid scripted responses.  I do not allow my kids to have facebook accounts so that's not an option anyways.

    Why I have to jump through all these hoops is beyond my comprehension.  

    Once again, YOU guys have to do the swap on the backend.

    • barbarossa5's avatar
      barbarossa5
      Seasoned Ace
      2 years ago
      @6906346 i am no EA Employee. Just a Community member.
      Once more i recommend you to share your case number here, so when EA sees this they can act faster
      • 6906346's avatar
        6906346
        New Novice
        2 years ago

        The in-game chat doesn't show a case number.  

        I've opened one - 162484854

        However it does no good as they keep saying to use the in-game chat.  What is really stupid is that I can tell it's being answered by multiple people vs. one person handling things based off automated / scripted responses.

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