I've done this multiple times and no one on your end is competent enough to help. I've got the in-game chat up right now and keep getting stupid scripted responses. I do not allow my kids to have facebook accounts so that's not an option anyways.
Why I have to jump through all these hoops is beyond my comprehension.
Once again, YOU guys have to do the swap on the backend.
The in-game chat doesn't show a case number.
I've opened one - 162484854
However it does no good as they keep saying to use the in-game chat. What is really stupid is that I can tell it's being answered by multiple people vs. one person handling things based off automated / scripted responses.
