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6906346's avatar
6906346
New Novice
2 years ago

EA support refuses to help; unable to swap accounts / devices

I've been trying to get my son's account transferred from his iPad to his android phone literally for months now, but for some stupid reason EA support refuses to swap the accounts on the back end.  ...
technical issues
barbarossa5's avatar
barbarossa5
Seasoned Ace
2 years ago
@6906346 i am no EA Employee. Just a Community member.
Once more i recommend you to share your case number here, so when EA sees this they can act faster
6906346's avatar
6906346
New Novice
2 years ago

The in-game chat doesn't show a case number.  

I've opened one - 162484854

However it does no good as they keep saying to use the in-game chat.  What is really stupid is that I can tell it's being answered by multiple people vs. one person handling things based off automated / scripted responses.

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