Game Closes in hAAT

Hi @EA_HighCommand 

thank you for responding so quickly... appreciate it.

I have not tried a clean install yet... and I fear to so, as I am playing on a guest account... back in 2016 when I started playing, I made the mistake of not connecting the game to GameCenter... so, there’s that. But I have never hd this issue before... not in my three years of playing this game... only since last friday... not sure if one of the updates messed up something affecting hAAT? Much like when the GW would also crash.

The scenario Zaraos is describing, with GG fleeing in his ship and then the game closes... that also happened to me... I killed P4 and was like... YES!! It didn’t crash... and as I was watching the end cut scene with GG fleeing... boom!! The game closed and when I logged back on, I had only posted a zero ☹️ Very frustrating spending 2x 35 minutes doing a hAAT twice only to have this happen... so, since Zaraos and I are experiencing the EXACT same issue down to the last detail... it kinda makes me wonder if this is a game file issue... seems more like some kind of update glitch affecting certain accounts... again, just like the GW update glitch

I truly hope you guys can help us out here...

... my ally code is: 267-626-559 (Intrepid)

thanks again

Also, I JUST (6:38p EDT) battled twice in the current TW and the game crashed twice... two battles... two crashes... this is gtting VERY VERY annoying ☹️

@EA_HighCommand 

This is definitely getting worse... and spreading to all areas of the game...

... I too lost 3-4 battles in TW due to the game closing... also in GA I just had an experience where everything was messed up... I couldn’t do anything, but the battke fought itself somehow... even though auto was off... VERY strange... it also crashes when upgrading mods etc

Not sure if I have mentioned this, but I am also on an iPhone 6 Plus using the recent version iOS 12.1.4

PLEASE PLEASE PLEASE make this a TOP priority!!

thank you

@EA_HighCommand 

So, I just had THE worst day in TW EVER!!!

I suffered a total of THREE crashes mid-battle in TW and in addition to that, TWO more crashes post-battle!!!

What the actual H***??!! Are you guys serious?? How can you guys just ignore this BS?? I realize perhaps only a very small percetage of your player base is suffering from this issue YOU YOURSELF CAUSED, but COME ON!!!!! Fix this crap!!!!!

A total of FIVE crashes in less than 30 minutes, COMPLETELY ruining 3-4 TW battles... is this REALLY acceptable to you guys??? Seriously????

It’s been what... a week? Two weeks? Since you last could be bothered recognizing this issue... with all the things you guys add to the game that costs money, it would not seem impossible for you guys to look into this... eventhough no money can be made from it... I would even be willin to pay you guys to fix my account... perhaps offer a fix for $49,99?? I would pay up in an instant!!! Just to be able to play this game again!!

FIX THIS!!!!

@EA_HighCommand 

And YET another mid-battle crash... this time in GA, causing me to lose this first round by 28 pts, because I had to go in a second time... this is INDEED a fun game... can’t wait for the release of the next QoL update... always fun to see what you guys manage to screw up next 👍

@EA_HighCommand 

I dug this up, hidden in the forums... a post from almost two years ago, with several players experiencing crashes and SEVERE lagging during arena battles... EXACTLY the same issue we are still experiencing today... and how much attention did this particular post receive two years ago?? Well, glad you ask... it received exactly ZERO attention from any of the developers... much like today

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/123684/crash-issue-what-happens-with-the-ram-during-play

Makes you understand a little better why no attention is being given to the issue now

@EA_HighCommand 

Looks like the crashes are back with a vengeance! I have suffered 4-5 crashes during the current TW in the past hour (from 2:00 pm EDT to 3:00 pm EDT)

Do I dare hope for any kind of reply on this?

I haven’t really had that many problems with crashes lately, mainly because I stopped doing P4 of the hAAT... but TW and GA are a must... I didn’t experience crashes during matches... the crashes occured after a match when I would leave the TW screen

@EA_HighCommand 

I know I am crazy for still reporting this issue, haha, as it has clearly been filed under “No-one Cares!”

BUT!!! I tried raiding hAAT again tonight (3:25 pm EDT to 4:03 pm EDT) and I can confirm, the P4 crash bug is very much still alive... except for the fact that CG is “aware” of this issue and currently “trying” to find a fix... how come we don’t get an update? Is it because there IS no fixing of this issue?? Then please just tell us that so we can move on with our lives... I refuse to believe you guys created this yourselves and not know what it is... again, I am FULLY aware that fixing this issue will earn you guys ZERO bucks and that plats a MAJOR part in it still being here... bit for the love of all that is holy!!!!! FIX IT!!!!