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Billi7691's avatar
Billi7691
5 years ago
Solved

Game doesn’t load my saved account error 9.57 but loads new account

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 11 OS Version 14.4 Ally Code: (Find it here: http://bit.ly/AllyCode ) 8...
bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    5 years ago

    Hi @Billi7691 

    Can you try and get back into the game now? Please let us know if you run into any issues.

EA_UltraSlide's avatar
EA_UltraSlide
Icon for EA Staff rankEA Staff
5 years ago

Hi @Billi7691 and sorry to hear that.

We've brought this to the teams attention so they can investigate this further.

EA_UltraSlide's avatar
EA_UltraSlide
Icon for EA Staff rankEA Staff
5 years ago

Hi @Billi7691 

Can you try and get back into the game now? Please let us know if you run into any issues.

  • Billi7691's avatar
    Billi7691
    5 years ago
    @EA_UltraSlide Brilliant I am back on, thanks for the help, may I ask what caused it so I don’t do it again 🙂
    • EA_UltraSlide's avatar
      EA_UltraSlide
      Icon for EA Staff rankEA Staff
      5 years ago

      Great that you're back in the game!

      It was nothing that you did or had any effect on, it was something in the back end which has now been fixed.

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