Game Hangs During Reinforcement in Fleet Arena
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad Pro 12.9 2021
OS Version 15.6.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 665-232-439
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug In Fleet Arena, after installing today's client update, the game hangs during my first reinforcement. The green message indicating incoming reinforcements appears on screen, and that's the end of things -- I have to kill and restart the game client, which of course counts as a loss.
Steps: How can we find the bug ourselves? My starting fleet is a 7* Chimera (Thrawn), 7* Hounds Tooth (Bossk), 7* Xanadu Blood (Cad Bane), and 7* IG-2000 (IG-88). I am attempting to reinforce with a 7* Tie Advanced x1 (Vader). Get into a fleet arena match, attempt to reinforce, and it'll happen -- every single time.
Connection Type Wifi
Please select your region North America
Country United States
In Fleet Arena, after installing today's client update, the game hangs during my first reinforcement. The green message indicating incoming reinforcements appears on screen, and that's the end of things -- I have to kill and restart the game client, which of course counts as a loss.
I have experienced this three times in a row now, and I rebooted my iPad completely after the first instance. It occurred again. My internet connection is excellent, and this only started occurring today after the game client update.
The third time, it didn't freeze per se, but i was unable to perform any actions -- and eventually the match timed out, with the "Alert, Reinforcement Incoming" message still on the screen, superimposed over the "DRAW! Time Over!" message. I am attaching screenshots to document this.
I will continue to attempt this until I am out of chances. If I do not take #1 in my fleet shard today, I would greatly appreciate having the missing rewards reimbursed after you fix the bug. Check my history, you will see that my request is reasonable.
Thank you for your report. We are aware of the issue.