Game not loading. Constantly says poor connection

Question

Hi guys,I tried early this morning and again just a minute ago, on 2 different WiFis and my 4G connection and it won't load the game and comes up with the following error -&nbsp;An error has occured that requires restarting the game. Please check your internet connection as a poor connection could be the issue, then press 'Restart'. If you have seen this prompt mulitple times and have a strong internet connection, then please contact us. ErrorCode: 104I have tried restarting a few times, and also I can't use the 'Contact Us' page as it won't let me select a bug.&nbsp;Can someone please look into it ASAP. My nickname handle is Minella Rocco.&nbsp;Thanks,Josh

ea_darko · Answer

Hey all, if you are seeing this issue can you try clearing the cache to see if that fixes the issue.&nbsp;

To clear the cache, please see the instructions&nbsp;in the links below:
iOS:&nbsp;https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android:&nbsp;https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

ea_darko · Answer

@zylaja&nbsp;Great to hear, clearing the cache is a handy fix for a lot of issues. Enjoy the game.&nbsp;

ea_darko · Answer

@JoshdmufcHave you tried connecting on a different wifi connection to see if it works there?

Answer

Same for me tonight. Was working fine earlier today, now will not load in cell or wifi. Wifi is strong

Answer

Same here

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Game not loading. Constantly says poor connection

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