Forum Discussion

abouit's avatar
abouit
7 years ago
Solved

Game stuck on "Loading Cantina" on IOS 13 beta

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone XS
OS Version iOS 13 Public Beta
Ally Code: (Find it here: http://bit.ly/AllyCode ) 795393773
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Game stuck on "Loading Cantina" when launching client on IOS 13 beta
Steps: How can we find the bug ourselves? After upgrading to iOS 13 public beta, launch game client whether wifi or mobile connected.
Connection Type Mobile
Please select your region North America
Country USA

‌

After upgrading to iOS 13 public beta, launch game client whether wifi or mobile connected.

bug
  • abouit's avatar
    abouit
    7 years ago

    Try Closing Swgoh, disabling Game Center,, Launch swgoh. It should run a check for client update. If you get in, then re-enable Game Center, close swgoh, then relaunch it. 
    I was able to get in then. 

    Aboui

6 Replies

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Hi @abouit and thank you for the report.

    We tested the game on an iPhone 7+ with the iOS 13 Beta on it and were able to play without any issue. What device are you playing on exactly and have you tried a fresh and clean reinstall already? (Please make sure your account is linked to GameCenter before doing so)

  • abouit's avatar
    abouit
    7 years ago

    I’m using an iPhone XS to play. I tried reinstalling  the swgoh client. How do I check to make sure account is properly associated with Game Center?

  • graetzke's avatar
    graetzke
    7 years ago

    Hanging on my iPad 9.7 Pro.  Have not yet tried to reinstall.

  • graetzke's avatar
    graetzke
    7 years ago

    App reinstalled, same behavior.  iPad power cycled.  Same behavior.   And I messed up and didn't make an archive of my backup before the IOS 13 beta install, so can't easily go back...Doh!

  • abouit's avatar
    abouit
    7 years ago

    Try Closing Swgoh, disabling Game Center,, Launch swgoh. It should run a check for client update. If you get in, then re-enable Game Center, close swgoh, then relaunch it. 
    I was able to get in then. 

    Aboui

  • graetzke's avatar
    graetzke
    7 years ago

    Unfortunately that device I wasn't using game center.  I wipe the device and reinstalled, IOS 12, and upgraded back to 13 beta 1, all good, but then tried to restore my 13 backup and that doesn't work, the whole device won't boot..apple logo, and turns off....  grrr.  The battle continues... 

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