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Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
8 years ago

How to contact support for Star Wars™ Galaxy of Heroes

Having trouble in Star Wars: Galaxy of Heroes? Here's how to get information and contact support.


Before contacting us

> Make sure you have your Player ID or Ally Code so that our EA Advisors can help you. ​



Tap the Help Button in the Settings menu
 
    1. Locate the ⚙️ Cog wheel icon/ Settings button in the top left corner of your screen

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    2. Tap the Help button and your game will connect to the EA Help support site
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      The page will display Star Wars Galaxy of Heroes support articles which could resolve your issue. If you can’t find a solution in a support article, please follow step make a support ticket.

    3. To make a support ticket 
      • Click the Contact Us button at the bottom of any article, or
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      • Select the Contact Us button underneath the article options:
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(SOURCE)

3 Replies

  • statix43's avatar
    statix43
    Seasoned Novice
    16 days ago

    Did this and it's been a week, still no ticket or response regarding my issue.

  • 06hm90367f23's avatar
    06hm90367f23
    Seasoned Newcomer
    16 days ago

    This is useless as the bot told me it would open a ticket which did not work. Now the bot is dead and by the way using the bot on a cell phone is a pain in the butt as the text field is in the lower part of the screen where my keyboard covers it.

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