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Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
9 years ago

How to contact support for Star Wars™ Galaxy of Heroes

Having trouble in Star Wars: Galaxy of Heroes? Here's how to get information and contact support.


Before contacting us

> Make sure you have your Player ID or Ally Code so that our EA Advisors can help you. ​



Tap the Help Button in the Settings menu
 
    1. Locate the ⚙️ Cog wheel icon/ Settings button in the top left corner of your screen

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    2. Tap the Help button and your game will connect to the EA Help support site
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      The page will display Star Wars Galaxy of Heroes support articles which could resolve your issue. If you can’t find a solution in a support article, please follow step make a support ticket.

    3. To make a support ticket 
      • Click the Contact Us button at the bottom of any article, or
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      • Select the Contact Us button underneath the article options:
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(SOURCE)

4 Replies

  • This support is honestly the slowest support I have ever gotten anywhere, atrocious. Contacted almost a week ago, got 1 response saying they will look into it and asked for an ally code and then hasn't replied back. Maybe hire more than one underpaid customer support with all they money you're getting from all those overpriced bundles...

  • statix43's avatar
    statix43
    Seasoned Novice
    5 months ago

    Did this and it's been a week, still no ticket or response regarding my issue.

  • This is useless as the bot told me it would open a ticket which did not work. Now the bot is dead and by the way using the bot on a cell phone is a pain in the butt as the text field is in the lower part of the screen where my keyboard covers it.

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