In game support is an embarrassing joke

Question

I bought the episode pass almost month ago on the web store, I can not claim any of the non-free rewards and have missed all the quests and shards for the new characters, I’ve been through in game support three times now and they just say, we see it active on your account, then close the conversation. So EA has stolen $60 from me. I just want the rewards I paid for a moth ago, is that to hard to ask? Apparently it is. Am I able to speak to someone who knows English and can actually help me?

8cbcimotu4jb · Answer

Yeah their in game support is the worst I’ve ever encountered, it’s because they outsource to somewhere else in the world so for me(in the US) they’ll respond in the middle of the night and it’ll be 12 hours till they respond again

mattrjtaylor · Answer

Yup, I’m in Canada and have the same issue. I just wanted to speak with someone who understands English, but that’s too much to ask.&nbsp;

mgkkain · Answer

They will likely need your ally code. When you collect other rewards on the webstore&nbsp; do they get to your account?&nbsp;

commanderbarcara · Answer

Call your bank and dispute the charge as not being delivered.&nbsp; Before you do that, go to your game store and ensure your game is linked to your phone.&nbsp; also in game go to restore purchases and give that button a push 3 or 4 times then wait 30 minutes.&nbsp; If neither of those things are the issue, call your bank to dispute the charge.&nbsp;&nbsp;

mattrjtaylor · Answer

I’ve heard of you do a dispute with your bank EA will then ban your account. With the new episode pass starting today they have officially stolen $60 from me…

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In game support is an embarrassing joke

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