Issue with acquiring Jabba ultimate ability

This question has been asked by others here, but I have not been able to find a resolution. I completed the galactic ascension for Jabba the Hutt, however the app stopped recording the tokens with 4/12 complete. I can't continue to earn tokens or anything. In-game support for this issue was essentially worthless so I am seeing if there are any other resources available. Attached are screenshots hopefully explaining the issue. Any support anyone else can give would be greatly appreciated. I gave up trying in-game support back in July and finally decided to try and find a answer again.  Thanks in advance.