Forum Discussion

EA_HighCommand's avatar
EA_HighCommand
Legend
4 years ago

Jedi Master Kenobi event crash report investigation (log request)

Hi all,   The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information prov...
bug
vakolchin's avatar
vakolchin
4 years ago
@EA_HighCommand
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 11 pro max
OS Version 14.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 161-665-593
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Dear support, please take into account my complaint about the game collapsed during JMK event. I have decided to post this because it is not the first time happening and now it happend on 60 coupons.... It is so big pain ​to get light side tickets because there are not so many usefull gears on it
Steps: How can we find the bug ourselves? just test the gameplay on this event
Connection Type Wifi
Please select your region Europe
Country Russia

EA_HighCommand's avatar
EA_HighCommand
Legend
4 years ago
Hi @vakolchin,

Can you also provide the requested additional information, please?
  • vakolchin's avatar
    vakolchin
    4 years ago

    @EA_HighCommandDear support, I was checking for the game crush logs but there are no any with keyword like "star, wars , galaxy, heroes", is there any other specific files to look for to get this crush report?

    • albalfer1's avatar
      albalfer1
      4 years ago
      @vakolchin my crash reports where named "bv-2022-01-01-005936.ips" and "bv-2022-01-01-010654.ips"
      I hope this helps.
      BR,

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