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EA_HighCommand's avatar
EA_HighCommand
Legend
4 years ago

Jedi Master Kenobi event crash report investigation (log request)

Hi all,   The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information prov...
bug
Zudakini's avatar
Zudakini
4 years ago
  • Ally code: 121-958-182
  • Platform: IOS Ipad 6th G 14.5.1 and iphone 7 IOS 14.6
  • Date and time of the crash (please add your time zone!): Ipad 8/5/21 around 11pm MST / iphone 8/6/21 11am MST
  • Device logs (a guide on how to get the logs can be found HERE) I don't see where it says SWGOH in the logs...
  • Any additional details: There is another guildmate of mine who has reported three Tier 1 crashes in the past few days. A third guildmate found using bluestacks prevented the Tier 1 crashes. For me, I had one crash right after the cut scene on the ipad and another in the middle of the battle on my iphone today. I had switched devices hoping that would help. I've also completed one battle successfully using each device.  

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