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EA_HighCommand's avatar
EA_HighCommand
Legend
4 years ago

Jedi Master Kenobi event crash report investigation (log request)

Hi all,   The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information prov...
bug
strejdapes216's avatar
strejdapes216
4 years ago
  • Ally code: 951-682-829
  • Platform: iOS 14.7.1 iPhone 12 Pro Max
  • Date and time of the crash: 6:50(ish) CEST 8th August 2021 
  • Device logs: Did not found file for this date ,unfortunately.
  • Any additional details: 
    I went into fight (the 1st one for 15 cost) and I noticed a bit off lagging. Which was odd of me, because game is really smooth on my device. After 1 minute of fight audio cracked and stopped playing. After 1 minute of fight audio cracked and stopped playing. After that game stopped, froze. Then clients restarted and my tickets were gone. (I bought a little pack of crystals to get some energy (because of excitement to play that event), but now they are lost. Please can I least get get those tickets. ☹️

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