Forum Discussion

fabiolando's avatar
4 years ago
Solved

Kenobi master jedi tier 1 crash

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone x
OS Version 15.2.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 779-558-994
What type of issue do you have? Missing Rewards
How often does the bug occur? Often (50% - 99%)
Summarize your bug In tier one of jedi master kenobi, game bug and quit. And i have lost all my lightside vaue
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country

Aaa

  • Hi @fabiolando 

    Thank you for your report. Unfortunately, we cannot reimburse the used light side tickets for your crash. Please try our suggested troubleshooting steps for your device.

    I hope that will fix the crashes. Have a great day.

4 Replies

  • Hi @fabiolando 

    Thank you for your report. Unfortunately, we cannot reimburse the used light side tickets for your crash. Please try our suggested troubleshooting steps for your device.

    I hope that will fix the crashes. Have a great day.

  • The event is bugged in tier 1 there’s nothing any user can do their end with their WiFi or device to avoid it or resolve it - it needs the CG developers to fix their end. This was a big problem in the summer last year and it’s back again now. With no policy to refund event tickets you really need to fix this issue quickly. This type of problem is inherently under-reported because players may think it is their device or connection. Fix this bug! >:-(

  • abc538852896's avatar
    abc538852896
    Seasoned Newcomer
    3 years ago

    What do you mean you cannot refund the light side currency we lost when YOUR game crashed?  You mean you DON’T WANT TO!  You can certainly refund our light side currency. Or at least give us the diamonds we need to replace it.  It is a long grind to gain that light side currency.  Please do the right thing!

  • As of 8/31/22 it’s still not fixed.  It’s happened to me twice so far out of 6 attempts.

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