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05221983's avatar
05221983
New Novice
26 days ago

Lost account can't retrieve

I need help with a technical issue.  I started a alternate account on my PC late last year when it was offered.  It was a fresh account and I purchased a couple light speed bundles, etc.  A couple days ago the game asked me if I had connected my acct, which i had, but wouldn't let me proceed to the game.  it was a screen with 2 options one on the right the one on the left was start a new account.  After a few tries, and without thinking it through (my fault), i hit start a new account.  Now I can't access my on my PC, I can only access a new baby account.  The game also switched my email address from my other account to this new account so I can't retrieve it by email.  I do have my ally code and can provide it.  How can I get this account back so I can play it? 

1 Reply

  • 7468ivhv994z's avatar
    7468ivhv994z
    Seasoned Newcomer
    25 days ago

    Similar thing happened to my account but it was on android, clicked something on game startup by accident and my account is now linked to a baby account. EA help through the game won't do anything and keep giving me the run around, no one even is trying to help me. I spent money on the Hyperdrive and multiple light speed bundles... hundreds of dollars and they won't help me... how can they ignore paying customers like this I do not know?!?! Maybe someone will help us or they will keep ignoring....

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