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captivegecko's avatar
captivegecko
3 years ago
Solved

Missing EA Connect button for web store access

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone OS Version 16.1.1 Ally Code: (Find it here: http://bit.ly/AllyCode ) 374...
bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago
    @captivegecko You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. You are under 18 according to your account information. If the date of birth on your account is incorrect, please reach out to EA Help.
EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
3 years ago
@captivegecko You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. You are under 18 according to your account information. If the date of birth on your account is incorrect, please reach out to EA Help.
  • captivegecko's avatar
    captivegecko
    3 years ago

    Thanks for the information. I am older than 18 years of age so I'm not quite sure why it says I'm younger. Could you provide a link for the EA help so that I can get this resolved. I am not quite sure where to submit the request. UPDATE: Never mind, I found where to go to submit a request. Thanks for your help in identifying the problem. 🙂

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