Missing Mandalorian beskar armor shards

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S22 Ultra
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 513-352-762
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed the event and didn't get the 55 shards or the portrait
Steps: How can we find the bug ourselves? The progress shows that I have yet to acquire my reward
Connection Type Wifi
Please select your region North America
Country United States

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• Progress is complete and haven't gotten either rewards