Missing Mandalorian beskar armor shards

Product: Star Wars: Galaxy of Heroes
Platform: Android Phone
What type of device are you experiencing the issue with? Galaxy S21 FE
Ally Code:  559-286-947
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I completed the event and didn't get the 55 shards or the portrait
Steps: How can we find the bug ourselves? The progress shows that I have yet to acquire my reward
Please select your region South America
Country Brazil

• Progress is complete and haven't gotten either rewards