Thank you for the report. Your report has been highlighted, and we are looking into it.
I have redeemed a bundle with play points and not received the rewards.
I have also spent nearly a week with EA "help" who been less than, they keep responding to me that "my GAC rewards will be come after end of next GAC cycle"
It's not ideal.
Screenshot of purchase below.
Please help
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Android
OS Version nougat32
Ally Code: (Find it here: http://bit.ly/AllyCode ) 193499274
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Redeemed a 750 point reward from google play, i didn't have issues in similr redemptions before but I didn't receive it this time
Steps: How can we find the bug ourselves? not sure, if there's a history of redemptions you can see in the backend ?
Connection Type Wifi
Please select your region North America
Country USA
Redeemed a 750 point reward from google play, i didn't have issues in similr redemptions before but I didn't receive it this time
Community ManagerCommunity Manager
