Forum Discussion

Damnymac's avatar
Damnymac
3 years ago

Money taken but rewards not granted

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone
OS Version 16.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 784-246-934
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Purchased Jedi training Rey light speed bundle, money taken but characters not promoted.
Steps: How can we find the bug ourselves? Promote characters to appropriate relic level that has been paid for
Connection Type Wifi
Please select your region Europe
Country Scotland

‌

Contacted support who said they couldn’t help and to raise a bug report so characters could be promoted 

bug

8 Replies

  • Damnymac's avatar
    Damnymac
    3 years ago

    where would I find this? I have checked the chat and can’t find it I have asked the help again if they can provide me with it 

  • Heff12345's avatar
    Heff12345
    2 years ago

    THIS HAPPENED TO ME AND NOTHING COMES FROM IT.

    EA TAKES YOUR MONEY AND YOU GET NO PACK

    4 weeks i've been waiting on my pack. 

    good luck.

    looks like you just gave your money to EA

  • Bryce_Showgunn's avatar
    Bryce_Showgunn
    Seasoned Novice
    2 years ago

    Have you tried restore purchases? I did an oops once, went to Web store then made in-app purchase. In-app purchase went through then was forced to reload taken money no pack clicked on restore purchases & boom degasa got pack.

  • Damnymac's avatar
    Damnymac
    2 years ago

    Yeah tried that first of all but no luck. I contacted in game support who couldn’t do anything and told me to raise as a bug and here we are, they just seem to have stolen my money

  • Damnymac's avatar
    Damnymac
    2 years ago

    @EA_Gunner been a month and no update? Can you tell me what’s happening with this as I still haven’t received what I have paid for 

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.26,388 PostsLatest Activity: 3 hours ago