No conquest character shards available for crystals in conquest store

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S20 FE
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 998-226-857
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Usually there is always something available for purchase in the conquest store for 600 crystals. That option is missing from my current store.
Steps: How can we find the bug ourselves? See attached screenshot
Connection Type Mobile
Please select your region North America
Country United States

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I have never not seen an option available for purchase with crystals prior.