Padme event shard bug

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7
OS Version 12.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 587-339-637
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Padme event completed but shards are missing.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Europe
Country France

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Hello SWGOH team, 

I just completed the second edition of the Padme event at 7* but I did only get 15 shards out of the 100 for the final promotion. 

Padme is my arena leader and eagerly waiting for her G12 gear. 

Thanks for your help.