PC Client Store Not Showing Real Money Offers / Crystal Purchase Blocked
Hi, I’m currently unable to view or purchase any real money offers in Star Wars: Galaxy of Heroes when using the PC client. Only items available for crystals appear in both the in game and web stores (e.g., no Hyperdrive Bundle, LSBs, etc.).
Additionally, when I try to access the screen to purchase crystals in game, I receive the following error message: “Unable to proceed with this request as it is not in line with EA requirements.”
This makes me think the account might be flagged as a child/minor account, but the EA account linked to this game has a birthdate of July 31, 2011, which would make it 13 years old — qualifying it as a teen account under EA’s policies.
I’m playing on the official PC client, version 0.38.8, and I’m seeing the same issue in the web store ([https://store.galaxyofheroes.starwars.ea.com](https://store.galaxyofheroes.starwars.ea.com)).
Additional Info:
Ally Code: 876578266
Platform: PC Client
Game Version: 0.38.8
EA Account Birthdate: 07/31/2011 (13 years old)
OS: Windows 11 Home 24H2
OS Build: 26100.3194
Processor: Intel Core i711800H
RAM: 16 GB
Region: United States
Issue Start: 2-3 weeks
Could someone from CG or EA support please confirm whether this is due to age restrictions, and if so, whether there’s a way to get the account correctly flagged as a teen account? I’d like to access bundles and offers that are currently unavailable to me.
Thanks for any help you can provide.
