Raddus LSB Issue

I purchased the raddus LSB yesterday via the web store and havent recieved it. In game help has been useless. When i made the purchase i did recieve an error saying it was pending and that it would be resolved in 24 hours but it has not been. I would like to add i never recieved anything for making the purchase not even crystals.

Ally code is 786-563-938