Forum Discussion

Re: Error 9 - claim mods in inbox


@EA_Gunner wrote:
@WrathofChanI know. we had two issues related to error 9.0.
1. was related to mod challenges and 2. was related to mods that cannot be claimed from the inbox. The first one was fixed last week and the second one was fixed yesterday.


NOTE:
my issue HAS NOT been resolved, but i will leave this as the accepted solution per @EA_Gunner , as the studio does not do good-will gestures for lost/missing items because of bug related issues that the studio is fully aware of and has “fixed”.

and apparently they will only help a few people to resolve their issues, but not all players with the same issue.

@DarthJobbie - there’s your answer, even though the error 9 was “fixed” yesterday for my specific bug issue that appeared early last week, my mods that were in my inbox that players are only allowed 3 days to claim, I could not claim because of the error 9 bug issue and force restart the game, are forever gone as they have expired, even though it not my fault.

The company does not do any type of good will gestures as to compensate for any lost that are not the players fault, even though they were fully aware of the bug issue at hand and were late at fixing the actually error 9 bug issue.

even though, as a player I did my part:

  • tried to claim those mods at least once a day even though I get the error 9 messages and was forced restart
  • reached out and reported the issue to the support team within the game
  • reached out to answer HQ  to hopefully get the issue resolved by getting my mods back or compensated for them(nothing has been resolved)
  • I even provided screenshots with time stamps of when I reached out and when the mods were close to expiring
  • researched the the answer HQ forum and found other players with similar issues (but the company doesn’t care)
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