Re: My star wars galaxy of heros wont let me ea connect so i cant access the web

The app is up to date and is connected to wifi. Every other app that I use, along with other people in the house have no issues. It takes about 5 mins to load the game and a further minute at least to load and additional screens or battles. 

I have spoken to someone on the help team in game who ran through trouble shooting but have been unsuccessful. Please provide assistance asap as this is ruining the game experience for a long time player

Hi @nightswatchman91, 

Just a quick heads up, I've moved your posts into a fresh thread to limit necroposting. Thanks for reaching out. The EA Connect button can not show up for a few reasons.

Please check out the scenario's and steps to fix them here: Step 1 - Link your account in-game

Let me know how you get on with those steps. 

- EA_Lanna

Hi, I have followed the steps but I am still encountering the same issue where it takes a long time to connect or do anything. 

it’s all up to date and I have the same issue whether I am connected to wifi or cellular 

I have done the steps. I have pressed connect and ea connect. Signed in and it’s been accepted by the game but I am still facing the same issue where it takes ages to connect and do anything in game

Hi @nightswatchman91, 

Ok, so your issue isn't the same as the other reports. You're able to see the EA Connect button and don't encounter the error messages displayed in the Webstore Error Guide? I'll move your posts into their own thread to limit mixing up issues together. 

Have you tried any troubleshooting aside from changing up the connection type? What make and model are you playing SWGOH from? 

Thanks, 

EA_Lanna

I have gone through the help team in game and followed what they had asked and it was unresolved. 

iPhone 13. 

Hi @nightswatchman91, 

There are troubleshooting steps you could try from your side to see if it helps you with your connectivity issues. As you play on an iOS device, the steps outlined in this article will help with troubleshooting: "EA mobile game troubleshooting on Ipad and Iphone". 

- EA_Lanna

I am still having the same issue

Hi. 3 weeks on since my last reply and still having issues. I have narrowed it down to when my phone is connected to wifi it won’t load the game properly. No matter which wifi it’s connect too, mine, my workplace or someone else’s, it won’t load. 

no issue with cellular connection