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Sorkip29's avatar
Sorkip29
New Traveler
6 years ago

Redeeming Google Play Store Points stopped working

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy S10 OS Version Android Ally Code: (Find it here: http://bit.ly/...
bug
Sorkip29's avatar
Sorkip29
New Traveler
6 years ago

Hello,

in summary I had 7 redeems the last days. the last two ones are missing ingame. 1 Small and 1 Large Galactic Enhancement Kit.

I cannot redeem for swgoh anything new as the google play store says I have to open swgoh again before they allow me to do so.

Clearly I opened swgoh a lot times since then but there is nothing received. So I'm stuck now.

I checked it for another app I'm playing (not EA) and there it worked and the redeemed items are received.

Pejohans73's avatar
Pejohans73
4 years ago
@Sorkip29 I have the exact same problem with the message in play store. "Have to open swgoh again before I can buy again" Sent a case to Google and also had a Long chat with CG support. Also tried like everything from clearing cache and data and re-install the game. Nothing works
  • LightSideRules1's avatar
    LightSideRules1
    New Scout
    4 years ago

    Same
    I posted elsewhere under a new thread but this might be the actual issue. 

    Google play when trying to redeem:  "You already got this item. You'll need to open Star Wars: Galaxy of Heroes before you can get it again.

    I cleared my cache and force closed the application.  This problem started with the Dash Rendar updates.  The big update for calendars and all of that was the time it broke.  I currently have 4,352 Google Play points and I'm getting ticked I can't use them.  Ally Code: 646-435-634

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