Renewal quest not showing.

That’s exactly what’s going to happen. Finger is hovering on the delete button.

the in game help option is abysmal

If you're talking about the new stuff they announced for returning players, I'm not sure it will trigger if you've already been playing for two months since they introduced it.

I think if you want it, you should take a break again...

Huh?what’s that got to do with swgoh?

Try checking your in-game mail, talking to NPCs in the main town, or looking in the event or quest section. It may also require a certain level or story progress to unlock. If it still doesn’t appear, the game support or community can help you better.