@CG_MindTricksAny update or acknowledgement of this issue and an ETA for compensation?
EA Staff (Retired)Hi,
Your point on 2 is incorrect we are not asking for compensation in the form of extra just our due rewards we earned. Kinda like how people expect to get paid when they do a job. This has been on going for a while I don't understand why the Devs are digging in there feet when a simple we made a mistake here's your XXX you earned in replacement could be done so fast. Its been 5 days now.
Studio can still investigate after you've solved the customer service issue so it doesn't happen again. A lot of people are upset about the seeming non-response of:
We know
This should have been a simple fix, clearly you can see that the rewards were missing. Those extra rewards could have been the difference in people getting a 7* Chewie this week or even a 5* for that matter.
@CG_MindTricks Ill respond in the order in which you responded.
1. Yes, I understand it was flagged several days ago, however, the lack of followup or even public acknowledgment in the most recent "Known Issues" Dev post mentions NOTHING of this. Yet, there are plenty of comments and upvotes across multiple Bug Reports. Transparency
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/183829/known-issues-10-03-2018#latest
2. I'm not looking for additional compensation. I'm looking to receive the rewards in which I am due based on the participation in the event. To further mention that Customer Support is the group to whom we should reach out to for compensation is useless. Customer Support CANNOT dispatch missing TB rewards. In fact, they state they check these forums to see if there are in fact additional similar reports and state they will escalate the issue to the Dev team and have them look into it. This is something in which has already been done, here, by myself. I'm not looking for "crystals for my inconvenience" (however you can feel free to send vaults to my inbox if you like), I'm looking for my up to 3,000 GET currency.
3. Continue to investigate as you must, the rewards are missing and should not be held hostage while the studio team attempts to determine the root cause. Fixing the issue moving forward does nothing to help those affected prior to whatever fix may be implemented to prevent this in the future. Verify the missing rewards and send them to the inboxes of those affected.
