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enh364p112r9's avatar
enh364p112r9
Rising Novice
2 years ago
Solved

This account is not authorised to access the web store

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Both Android phone and PC when trying to log in to web store OS Version Android...
bug
  • EA_Gunner's avatar
    EA_Gunner
    2 years ago

    You have an underage SWGoH account. Please reach out to EA Help and ask them to update your date of birth on your SWGOH account.

  • enh364p112r9's avatar
    enh364p112r9
    Rising Novice
    2 years ago

    EA connect and it repots that account already connected

  • enh364p112r9's avatar
    enh364p112r9
    Rising Novice
    2 years ago
    @Barbarossa5 And its certainly the same account I'm trying to log in with
    • barbarossa5's avatar
      barbarossa5
      Seasoned Ace
      2 years ago

      @enh364p112r9ok. If you go to https://EA.com and login with this account. Then go to account settings. Is the age shown there an adult age?

      (thats the age of the EA Account not the swgoh account)

      • enh364p112r9's avatar
        enh364p112r9
        Rising Novice
        2 years ago
        @Barbarossa5 Yes, year of birth is 2005 i changed it via EA support few days ago

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