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enh364p112r9's avatar
enh364p112r9
Rising Novice
2 years ago
Solved

This account is not authorised to access the web store

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Both Android phone and PC when trying to log in to web store OS Version Android...
bug
  • EA_Gunner's avatar
    EA_Gunner
    2 years ago

    You have an underage SWGoH account. Please reach out to EA Help and ask them to update your date of birth on your SWGOH account.

enh364p112r9's avatar
enh364p112r9
Rising Novice
2 years ago
@Barbarossa5 And its certainly the same account I'm trying to log in with
  • barbarossa5's avatar
    barbarossa5
    Seasoned Ace
    2 years ago

    @enh364p112r9ok. If you go to https://EA.com and login with this account. Then go to account settings. Is the age shown there an adult age?

    (thats the age of the EA Account not the swgoh account)

    • enh364p112r9's avatar
      enh364p112r9
      Rising Novice
      2 years ago
      @Barbarossa5 Yes, year of birth is 2005 i changed it via EA support few days ago
      • barbarossa5's avatar
        barbarossa5
        Seasoned Ace
        2 years ago
        @enh364p112r9 hm... then i dont know what it could be. You will need to wait for EA Employees to help. Sorry

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