Forum Discussion

Rising Novice

2 years ago

Solved

This account is not authorised to access the web store

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Both Android phone and PC when trying to log in to web store OS Version Android...

bug

EA_Gunner
2 years ago
You have an underage SWGoH account. Please reach out to EA Help and ask them to update your date of birth on your SWGOH account.

barbarossa5

Seasoned Ace

2 years ago

@enh364p112r9 what is shown ingame if you go to settings -> connect?

enh364p112r9

Rising Novice

2 years ago

@Barbarossa5 And its certainly the same account I'm trying to log in with

barbarossa5
Seasoned Ace
2 years ago
@enh364p112r9ok. If you go to https://EA.com and login with this account. Then go to account settings. Is the age shown there an adult age?
(thats the age of the EA Account not the swgoh account)
- enh364p112r9
  Rising Novice
  2 years ago
  @Barbarossa5 Yes, year of birth is 2005 i changed it via EA support few days ago
  - barbarossa5
    Seasoned Ace
    2 years ago
    @enh364p112r9 hm... then i dont know what it could be. You will need to wait for EA Employees to help. Sorry